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What to Look for in a Real Estate Agent: A Guide for Buyers and Sellers

What to Look for in a Real Estate Agent: A Guide for Buyers and Sellers

Whether you're buying your first home, upgrading to a larger property, or preparing to sell a place you’ve called home for years, one thing is certain: the right real estate agent makes all the difference. In today’s market—where strategy, timing, and local knowledge are more important than ever—having a skilled and trustworthy professional in your corner can determine the success of your transaction.

But what exactly should you be looking for in a real estate agent? The answer depends slightly on whether you’re buying or selling—but many core qualities overlap. Here’s what buyers and sellers should consider when choosing representation.

For Buyers: More Than Just Unlocking Doors

Buying a home is exciting, but it can also be overwhelming. A good buyer’s agent simplifies the process while protecting your best interests. Look for someone who offers:

1. Deep Local Expertise
You want an agent who knows the neighbourhoods—not just in terms of price points, but schools, parks, commuting routes, future development plans, and even where to get the best coffee. Hyper-local knowledge gives you an edge, especially in competitive markets like Burlington and surrounding areas.

2. Market Awareness and Strategy
An experienced buyer’s agent understands when to act fast, when to hold back, and how to navigate multiple offer situations without pushing you beyond your comfort zone. They should help you spot value—not just listings.

3. Strong Communication
You need someone who’s responsive, transparent, and available. Homebuying can move quickly; your agent shouldn’t be the one slowing things down.

4. A Network of Trusted Professionals
The best agents connect you with mortgage brokers, home inspectors, legal experts, and tradespeople they trust. These connections smooth out the process and reduce the stress of finding reliable help on your own.

For Sellers: Your Advocate and Strategist

When you’re selling your home, you want someone who will present it in the best possible light, reach the right audience, and negotiate effectively. Look for these key qualities:

1. Proven Marketing Strategy
From professional photography and staging to digital advertising and social media, your agent should have a comprehensive marketing plan tailored to your property—not a cookie-cutter approach. Ask to see examples of past listings and how they performed.

2. Pricing Expertise
Overpricing can lead to stagnation. Underpricing can leave money on the table. Your agent should know how to position your home based on market conditions, recent comparables, and current buyer behaviour.

3. Negotiation Skills
You need a strong negotiator—someone who advocates for your bottom line without letting a deal fall apart unnecessarily. This skill becomes especially important in slower markets or when unexpected issues arise during the transaction.

4. Personalized Service
Selling a home is emotional. A good listing agent is responsive, patient, and attentive, understanding that each client—and each property—requires a custom approach.

For Both Buyers and Sellers: Trust and Transparency Matter

No matter which side of the transaction you’re on, your relationship with your agent should be rooted in trust. You should never feel pressured, misled, or ignored. The right real estate agent listens first, advises second, and always puts your goals ahead of their own agenda.

At The Smallbone Team, we believe that every client—whether buying a starter condo or selling a luxury property—deserves exceptional service and expert guidance. Our approach is grounded in local knowledge, honest communication, and a commitment to delivering results.

Looking to buy or sell in Burlington or the surrounding area? Let’s talk. We’re here to help you make confident, informed decisions—every step of the way.

The trademarks REALTOR®, REALTORS®, and the REALTOR® logo are controlled by The Canadian Real Estate Association (CREA) and identify real estate professionals who are member’s of CREA. The trademarks MLS®, Multiple Listing Service® and the associated logos are owned by CREA and identify the quality of services provided by real estate professionals who are members of CREA. Used under license.